HIN AGW User Manual for version 3.1.50

3.3.3 Settings for video identification

Settings for video identification

Video identification can be done via mobile phone and app or on the computer using Chrome or Firefox. If the identification takes place via the computer, please check whether the test link works.

Video Ident Quality Test: https://video.online-ident.ch/call-quality-check

If you encounter problems with the test link, make sure that microphone and camera access are allowed for the following URLs:

• https://go.online-ident.ch/*

• https://api.online-ident.ch/*

• https://hin.ch/*

• wss://api.online-ident.ch/*

If problems persist, please enable the following endpoints and ports on your firewall:

IPs:

• 193.169.187.169
• 193.169.187.170
• 185.85.230.50
• 185.85.230.51

Ports:

• TCP 443
• UDP 3478
• UDP range 6000-7000

Further information and troubleshooting assistance can be found on https://support.hin.ch/ .