Question	Category	Answer
Access to some applications is direct, rather than via our Internet proxy. How can these exceptions be configured on the HIN access gateway?	Proxy	Enter exceptions under PAC Server → Proxy Exceptions. If the application has to be opened completely without a proxy, the exception can be entered under "PAC Server → Always Direct".
The OU names in the active directory include blank spaces. How can the LDAP path be specified in the configuration?	General	Special characters in the LDAP path that are not "URL-safe" (e.g. blank spaces) must be escaped as described in http://tools.ietf.org/html/rfc2255. Blank spaces must therefore be replaced with "%20". Exemple : PythonOption PDC ldap:///192.168.0.49/DC=dig%20this,DC=i%20can%20add%20spaces,DC=net
The browsers continue to use the old PAC, even though the institution's PAC file has been modified. Where does the problem lie?	Proxy	The HIN access gateway caches the organisation's PAC file for four hours. The institution's PAC file is only re-evaluated after this time. You can delete the PAC file by clicking on the Clear Proxy Cfg Cache button on the PAC Server tab. The browser can also buffer the PAC file. To ensure that the browser uses the latest PAC file, temporary Internet files must be deleted.